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Conditions of Travel

All information contained herein is subject to change without notice.

Deposit

A 10% deposit is required at time of booking the tour (this is in addition to the deposit required by your travel agent) Reservations will only be held for 7 days only without a deposit.

Balance of outstanding tour payment is required 30 days prior to departure.

When paying the required deposit, you acknowledge that you have read, understood and accepted the conditions of travel, which make up the contract between yourselves and Reef n Beyond Guided Holidays.

Travel Insurance

We strongly recommend our guests take out travel insurance prior to the start of the tour to cover anything unforeseen. We can assist you with this, please ask our team when talking to them.

Changes to the itinerary

Reef n Beyond Guided Holidays are responsible for supplying the tours as described in the current brochures except when circumstances or situations prevent this. Changes beyond our control such as delays or natural disasters for example could result in the itinerary being altered or changed. In such circumstances, we will do out best to provide comparable itineraries. There are no refunds in this situation.

Occasionally it may be necessary to alter or amend itineraries, accommodation and tours or use alternative suppliers from those published. This may be due to road, weather or other operational needs prevailing at the time, and is always made in the best interests of your wellbeing. Any personal expenses incurred by the guest as a result of any delays, alteration or curtailment of any tour, whether caused by mechanical defect or any other cause are the responsibility of the client (We strongly recommend all guests take out travel insurance)

Reef n Beyond Guided Holidays cannot be held responsible for any monies paid through unaccredited agents.

Reservations and Payment

Reservations and payments can be made on our website www.reefnbeyond.com.au via the links. For all credit payments a fee of 1% will be applied at time of processing.

Prices

Prices are in Australian Dollars and include GST and compulsory taxes where applicable and supersede all prices previously advertised.

Onboard Conduct

Food and Drinks cannot be consumed onboard the buses
Smoking, Alcohol and Illegal drugs are prohibited on the buses by law.

Intoxicated persons will not be permitted onboard and will forfeit their ticket.

It is the responsibility of the passengers to ensure Reef n Beyond Guided Holidays are informed of any excess baggage.

Cancelation Policy
  • If you cancel with more than 30 days notice a full refund will be provided.
  • Cancelations of 7 – 29 days will be a fee of 50%
  • Cancelations of less than 7 days will not be refunded.
Illness or Nonattendance

In the event of your withdrawal from a tour after its commencement for reason of illness, a medical certificate must be supplied for any insurance claims. Reef n Beyond Guided Holidays can provide a written notice to support the claim. Unfortunately, no refunds can be made for absences from a tour including but not limited to, missed meals or tours.

Reef n Beyond Guided Holidays cannot guarantee reimbursements of funds paid by you under any insurance claim.

Errors

In case of a computer or human billing error, AReef n Beyond Guided Holidays reserve the right to re-invoice participants with correct billing.

Airport Transfers

Reef n Beyond Guided Holidays provide airport transfers between designated airports and tour accommodation at the start and end of the journey. Arrival and departure details must be provided at time of booking.

It is the passenger’s responsibility to inform Reef n Beyond Guided Holidays of any flight changes including times to ensure they receive their transfer.

Its is the passenger’s responsibility to answer texts or calls from Reef n Beyond Guided Holidays in case of flight delays or any other changes.

No refund or compensation will be provided for missed transfers resulting form missing or outdated flight information.

Tour Participation

We request all guests to advise us of any physical, medical or other concerns that may affect your enjoyment of the tour or its enjoyment by others at time of booking. All guests must ensure that they are physical and medically able to travel and participate in the activities. A medical certificate giving clearance for travel may be requested.

Dietary requirements and accommodation requests

At time of booking please advise our reservation team of any special dietary requirements or room requests, such as, adjacent, connecting, ground floor. Please note this is a request basis only, Reef n Beyond Guided Holidays cannot guarantee the availability of special meal types and rooms requests are based on availability.

Mobility

Reef n Beyond Guided Holidays do not provide personal devices such as wheel chairs and Zimmer frames and unfortunately motorised scooters are not permitted on the tour due to available spaces and weight.

Luggage Allowance

One medium suitcase per person plus one piece of hand luggage which may be carried onboard the coach.

Seat Rotation

To enable everyone the opportunity of enjoying windows and front seats, guests change seats daily during the course of the tour.

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